Customer Success Manager

Customer Success Manager role involves working with customers, advocating on their behalf, and building strategic relationships with internal teams to drive effective customer outcomes. The ideal candidate has a passion for technology, a customer-centric approach, and experience in customer success, account management, or client services. They will work autonomously, making key decisions to drive customer outcomes, and collaborate with sales, professional services, and other teams to achieve goals.

Requirements

• 5+ years experience in Customer Success, Account Management, Client Services or similar role
• Background and passion for advocating on behalf of customers
• Mind for technology and aptitude to learn MongoDB and databases
• Ability to act with high level of autonomy and make key decisions
• Entrepreneurial mindset and team player with passion for collaboration
• Prior exposure to database, cloud, and infrastructure technology a plus
• Bilingual English and French

Benefits

• Generous parental leave policy
• Fertility assistance
• Employee affinity groups