Customer Success Manager - French Speaking

We are looking for a Customer Success Manager who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer-centric approach. The ideal candidate will have 5+ years of experience in Customer Success, Account Management, or Client Services, and a background in advocating for customers. The role requires a mind for technology, entrepreneurial mindset, and team player skills.

Requirements

• 5+ years of experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role
• Background and passion for advocating on behalf of your customers
• Mind for technology - ability to learn about MongoDB and databases
• Ability to act with a high level of autonomy
• Entrepreneurial mindset - ability to deviate from established procedure and build new process or practices
• Team player and passion for collaboration
• Prior exposure to database, cloud, and infrastructure technology
• Bilingual English and French

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance
• Fertility assistance
• Generous parental leave policy