Senior Customer Success Manager - German Speaking

The Senior Customer Success Manager - German Speaking role is responsible for managing customer relationships, providing technical guidance, and driving growth. The ideal candidate has 7+ years of experience in customer-centric roles, a background in technology, and fluency in German. They will work with high-level customers, act as a strategic advisor, and build account plans to drive growth and mitigate risk. This role is based in Berlin or remotely in Germany and requires a strong entrepreneurial mindset, collaboration skills, and ability to work autonomously.

Requirements

• 7+ years experience working in Customer Success, Account Management, Client Services or other similarly customer-centric role
• Background and passion for advocating on behalf of customers
• Mind for technology
• Ability to act with a high level of autonomy
• Entrepreneurial mindset
• Team player and passion for collaboration
• Prior exposure to database, cloud, and infrastructure technology is a plus
• Fluent level of German

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance