Customer Care Associate B2C
MonizzeBrussels, Belgium
Posted April 14, 2025
Full Time
About the Company
Monizze is a Belgian FinTech that enhances purchasing power through innovative digital solutions. The company reimagines extra-legal benefits into smart, hassle-free options like meal vouchers, eco-vouchers, and gift cards, making them easily accessible and manageable for businesses in challenging markets. Monizze's focus on digitalization and financial innovation sets it apart in the industry.
Job Description
Monizze is expanding its Customer Care team with a Customer Care Associate to support end users of their Reward Management System. The role involves providing friendly and efficient assistance via phone, email, or other support channels, investigating and resolving common questions, and escalating complex cases when needed.
Requirements
- Bilingual French / Dutch: fluent in both national languages
- Notion of English is a must
- Excellent communication skills
- Strong empathy
- Customer oriented mindset
- Good stress management
- Attention to detail and organisation
Benefits
- 30 days off per year
- Homeworking flexibility with days of remote work and a monthly allowance
- Work from abroad up to 4 weeks a year (after 6 months @ Monizze)
- Belgian roots, mindset & attitude: a cool and informal atmosphere
- Disrupting and innovative work environment
- Unlimited learning opportunities
- Hospitalization insurance
- Internal mobility
- Homeworking opportunities and overall flexibility
- Yearly trip with colleagues to celebrate achievements
