Call Center Representative - Bilingual
Monogram HealthTempe, Arizona, United States
Posted April 1, 2026
Full Time
About the Company
Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions.
Job Description
The Call Center Representative - Bilingual is responsible for educating patients about existing benefits of their healthcare plan and encouraging and facilitating their enrollment into our program. The selected individual will be required to work on-site and may be required to work weekends and holidays.
Requirements
- Conducts a high volume of outbound calls, hot or cold leads, to prospective patients and receives inbound calls from patients and providers.
- Effectively communicates and sells the value of Monogram Health based on the needs of our patients to increase enrollment.
- Adheres to procedures, workflows, and scripts to ensure confirmation of HIPPA and Health Plan eligibility and accurate and applicable communications and information about Monogram Health services.