Call Center Representative
Monogram HealthTempe, Arizona, United States
Posted April 3, 2026
Full Time
About the Company
Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions.
Job Description
The Onsite Call Center Representative is responsible for reaching out to patients over the phone to begin the process of educating them about existing benefits of their healthcare plan and encouraging and facilitating their enrollment into Monogram Health's program. The role involves conducting a high volume of outbound calls, hot or cold leads, to prospective patients and receives inbound calls from patients and providers.
Requirements
- High School Diploma or GED required
- Must be 18 years of age or older
- English language proficiency required; bilingual (Spanish/English) preferred
- Proven ability to learn and retain information in an exceptionally fast-paced environment
- Proven ability to balance multiple competing priorities while meeting or exceeding deadlines
- Must possess an innate ability to overcome objections
- Must be dependable, with a strong dedicated work ethic, attention to detail and accuracy
- Thrive in a very fast-paced start up environment while embracing change with a "can do" attitude
- Demonstrated verbal, listening, and written communication skills are required
Benefits
- Comprehensive medical, dental, vision and life insurance
- Flexible paid leave and vacation policy
- 401(k) plan with matching contributions