Call Center Specialist

The Call Center Specialist serves as the first point of contact for patients, families, and providers, ensuring accurate information, empathetic communication, and efficient resolution of inquiries.

Requirements

• Answer inbound calls and respond to patient inquiries with professionalism and empathy.
• Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems.
• Verify insurance coverage and assist with billing questions.
• Provide accurate information about healthcare services, policies, and procedures.
• Document all interactions in compliance with HIPAA and organizational standards.
• De-escalate complex issues for resolution.
• Support outbound call campaigns (appointment reminders, follow-ups, patient satisfaction surveys).
• Maintain performance metrics including call handling time, quality assurance, abandonment rates, and patient satisfaction scores.

Benefits

• Performance-based bonuses
• Health insurance (type not specified)
• 401k Matching
• Relocation Assistance (not specified)
• Paid Time Off (not specified)
• Generous Parental Leave (not specified)
• Tuition Reimbursement (not specified)
• Retirement Plan (not specified)