At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
Requirements
- Customer Centric Mindset: Demonstrates a deep understanding of customer outcomes, business models, and success metrics, aligning customer success plans with broader company strategy while proactively anticipating customer needs and market shifts
- Strong Communication Skills: Communicates clearly and confidently with customers, executives, and cross functional teams, delivering complex or difficult messages with empathy, clarity, and simplicity
- Cross Functional Influence: Partners effectively with Sales, Product, Engineering, and Support to drive alignment across the customer journey while balancing customer outcomes with commercial objectives
- Data Driven Decision Making: Uses data to assess customer health, identify churn risks, and uncover expansion opportunities, with a strong command of key customer success metrics such as NPS, adoption, and ARR retention
- Operational Excellence: Prioritizes process, repeatability, and efficiency by building and scaling systems, playbooks, and tooling that support consistent and sustainable execution
- Coaching & Team Development: Brings experience leading and scaling the Customer Success function by identifying and developing talent, balancing accountability with support, and guiding teams through organizational or strategic change
- Executive Presence: Exhibits confidence and credibility with senior stakeholders, effectively representing Customer Success at the leadership table and influencing executive decision making
- Problem Solving Orientation: Approaches challenges with a structured, analytical mindset, quickly diagnosing root causes and resolving customer issues in a creative and pragmatic manner
Benefits
- Paid time off
- 401(k) matching
- Retirement plan
- Health insurance
- Stock options
