Manager, Customer Success

RingCentral is seeking a Manager, Customer Success to lead a world-class team of CSMs and drive growth, adoption, retention, and revenue for our high-profile customers. The ideal candidate will have experience in driving value for customers, developing and coaching teams, and providing accurate forecasts and reporting on financials.

Requirements

• BA/BS degree or equivalent military and/or work experience, MBA preferred
• 5+ years of customer or account management experience
• 2+ years managing high performing Customer Success teams
• Experience in hiring, mentoring and growing a team of Customer Success Managers
• Proven experience driving adoption and leveraging customer success best practices
• Demonstrated ability to develop strategies to address business metrics
• Executive presence with communication that drives results and motivates the team
• Ability to effectively collaborate across organizational boundaries
• Experience successfully working with senior (C-level) executives
• Ability to address escalated client issues with speed and urgency

Benefits

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• Voluntary supplemental health coverage and life insurance
• 401K match and ESPP
• Paid time off and paid sick leave
• Paid parental and pregnancy leave
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee 1:1 coaching, perks and discounts program