Customer Success Manager, Mid Market

RingCentral is seeking a Customer Success Manager to serve as the direct support function to high-profile customers. The ideal candidate will have experience in customer success, consulting, or account management, with a strong track record of driving customer adoption and retention. As a critical piece of our land and expand efforts, this role will interface and orchestrate internal efforts with acquisition, implementation, technical support, etc.

Requirements

• Encourage customers to utilize new features
• Provide insight and relay customer feedback
• Evaluate churn and downsell risk
• Recommend programs for customer success
• Conduct quarterly customer success reviews
• Align customers with enablement resources
• Track renewals and identify opportunities for upsells and cross-sells
• Analyze customer usage data and key CS indicators
• Proficiency with customer success platforms, AI, automation tools

Benefits

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• Voluntary supplemental health coverage and life insurance
• 401K match and ESPP
• Paid time off and paid sick leave
• Paid parental and pregnancy leave
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee 1:1 coaching, perks and discounts program