Customer Success Manager

RingCentral is seeking a Customer Success Manager to serve as the direct support function to high-profile customers, driving adoption and ensuring customer satisfaction. The ideal candidate will have experience in developing strong customer relationships, driving adoption, and mitigating churn risk.

Requirements

• Develop strong customer relationships and serve in the role of RingCentral trusted partner.
• Proactively drive adoption across RingCentral’s multiple product technology stack to ensure customers are maximizing ROI.
• Manage Adoption Campaigns through regular updates of campaign objective in SFDC.
• Ensure customer satisfaction: facilitate QBRs, execute on mutual success plans, address technical demands, engage appropriate resources to ensure issues are being handled and escalated in a timely manner.
• Mitigate churn risk and protect portfolio MRR growth.
• Maintain and grow monthly recurring revenue for RingCentral's most valued customers.
• Project Management - quarterback internal and external initiatives.
• Act as sales liaison, build internal relationships to help drive growth expansion inside of the account, manage partner relationships to better support premium RingCentral customers.
• Partner cross-functionally with support, professional services, sales and marketing segments to create customer success that drives positive customer satisfaction and account growth.
• Execute and build out an Adoption strategy through consistent weekly, bi-weekly or quarterly business reviews to have a proactive approach with the account base.

Benefits

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• Voluntary supplemental health coverage and life insurance
• 401K match and ESPP
• Paid time off and paid sick leave
• Paid parental and pregnancy leave
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee 1:1 coaching, perks and discounts program