CRM Specialist
More YearsNottingham, England, United Kingdom
Posted February 11, 2026
Full Time
About the Company
Years is a fast-scaling business dedicated to helping dogs live longer, healthier lives.
Job Description
Join our pack and become a CRM Specialist at Years, a fast-scaling business dedicated to helping dogs live longer, healthier lives. As a CRM Specialist, you'll own and elevate customer communications across email, SMS, and WhatsApp, turning lifecycle marketing into one of the most powerful growth and retention drivers in the business.
Requirements
- Hands-on experience with Klaviyo and Shopify
- Experience working within a subscription eCommerce
- Strong understanding of segmentation, personalisation, and lifecycle marketing
- Ability to design and build emails with a strong eye for UX and conversion
- Experience running campaigns and flows across WhatsApp (and ideally SMS)
- Confident analysing performance metrics such as open rate, CTR, CVR, revenue per recipient, churn, and LTV
Benefits
- Annual £250.00 Learning & Development budget
- Annual £100.00 Wellbeing budget
- Up to 2 weeks working abroad per year
- Monthly recognition through our Yappa of The Month programme
- 1 Volunteer day per year
- Subsidised employee groups
- Quarterly subsidised team events
- Exclusive discounts on Years and Years treats
- Lunch & Learn programme
- Casual dress
- Your birthday off or different day if it falls on a non-working day
- Ability to sell any unused holiday back to Years at the end of the Holiday Year
