Senior Executive - BSS & Fintech Operations
MOSIAC HR Private LimitedColombo, Western Province, Sri Lanka
Posted January 5, 2026
Full Time
About the Company
Mosiac HR Private Limited is a full‑service business partner that helps SMEs streamline back‑office functions so they can focus on core growth. The firm delivers integrated HR, finance, payroll, and legal advisory services—including talent acquisition, performance management, and statutory compliance—using a team of seasoned lawyers, EFC directors, former labour commissioners, and industry‑leading HR experts. By optimizing operational costs and providing tailored, high‑impact solutions, Mosiac HR enables companies to reduce overhead, improve efficiency, and accelerate strategic objectives.
Job Description
Our client, a leading telecommunications company, is seeking a highly skilled Senior Executive for their BSS & Fintech Operations team.
Requirements
- Ensure timely resolution of complaints/issues related to systems within defined SLAs.
- Manage customer complaints effectively, maintaining expected resolution times.
- Post billing dispute waivers and correct data to maintain system integrity.
- Follow up on incidents until closure to avoid delays.
- Share incident updates with L1 leads for visibility on resolution progress.
- Adhere to incident management procedures for compliance.
- Provide accurate solutions to resolve incidents and offer support for problem resolution.
- Coordinate with L2 support teams and vendors to resolve issues.
- Prepare statistical and operational reports, conduct system health checks, and troubleshoot incidents.
- Monitor system uptime and provide reports as required.
- Participate in system deployments, user acceptance testing (UAT), and gather requirements to bridge operational gaps.