Customer Support Representative (EE)

We are seeking a tech-savvy Customer Support Representative to join our team in Estonia. As a Customer Support Representative, you will provide superior support, be immersed in a culture dedicated to growth, learning, and advancement, and contribute to refining customer operations to uplift our support offerings and bolster customer retention and revenue.

Requirements

• Solid written and spoken English
• 2 years of customer support experience in various environments, from start-ups to multinational corporations, or a degree from a top-tier institution
• Genuine enthusiasm for delivering unparalleled customer service
• An independent spirit thriving in a remote, dynamic setting
• Sharp analytical and critical thinking abilities
• Adaptability, coupled with a receptivity to feedback
• Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plus

Benefits

• Attractive compensation with structured pay reviews every six months
• Clear pathways for advancement, from Senior Agent to Managerial and Customer Operations Analyst roles
• A culture that values internal growth and promotion
• A vibrant, collaborative, and innovative working atmosphere
• Respect for your time with a swift and transparent interview process