Technical Account Manager

Motive is looking for an experienced Senior Technical Account Manager (TAM) to join our Global Technical Support organization to provide white-glove service, technical support, and executive-level communications to our customers.

Requirements

• Minimum 1 year of experience in Technical Support
• Excellent customer communication skills
• Experience with addressing customer escalations and relaying concise but efficient updates to the stakeholders
• Strong analytical and problem-solving skills
• Strong knowledge of Motive’s Products with a concentration on Compliance, Asset and/or Safety
• Excellent troubleshooting skills
• Experience with hardware devices, firmware upgrades, change management and related testing practices
• Experience with Third Party integrations such as Transportation Management or Fleet Maintenance systems
• Familiarity with advanced troubleshooting techniques
• Deep hardware fault analysis skills
• Technical background with preferred qualifications of Computer Science or Engineering
• Motivated individuals with eagerness to learn and go above and beyond
• Minimum 1 year tenure in Technical Support
• Permanent Employment status
• No active Warnings & Performance Improvement Plan
• Fluent in spoken and written English
• Team player and can work in a professional environment
• Expertise with APIs – bonus skillset
• On-Call rotation flexibility

Benefits

• 401k Matching
• Retirement Plan