Customer Service Manager

Motorola Solutions seeks a Customer Service Manager to provide intense customer focus and satisfaction during the delivery of Lifecycle Service products. The CSM will manage government contracts, oversee the delivery of services, and develop trusted partner relationships with clients.

Requirements

• Bachelor's degree in Engineering in Telecommunications or equivalent
• ITIL v4 Foundation Certificate
• 10 years of experience in the establishment of positive client relationships in a services environment
• Demonstrated large contract service delivery management
• Demonstrated large contract service delivery growth history
• Demonstrated commitment to client service excellence
• Government, Energy, Resource business experience (optional)
• Demonstrated experience in mission/business critical environments (optional)
• Excellent communication skills (verbal, written and presentation)
• Ability to explain complex information to all levels of staff and clients
• Outstanding client relationship skills
• Effective stakeholder management skills
• Ability to engage, negotiate and influence at all levels
• Excellent time management skills
• Ability to plan, prioritize and meet strict deadlines
• Strong business acumen and interpersonal skills
• Capable of working through commercial issues and recommending a course of action
• Strong analytical, problem-solving and conflict resolution skills
• Ability to articulate ideas clearly and concisely
• Ability to interpret and manage budgets
• Ability to close contract variations

Benefits

• Generous Paid Time Off
• 401k Matching
• Relocation Assistance