Service Delivery Manager

Service Delivery Manager responsible for overseeing operational health of customer system, establishing standard procedures, monitoring employees, and evaluating customer feedback. Responsible for customer success as defined by success criteria during transition phase.

Requirements

• Direct management of technical leads
• Establishing standard procedures
• Monitoring employees and evaluating customer feedback
• Leading transition and transformation of project operations to Managed Services
• Ensuring procedures are fully implemented to achieve service level objectives
• Preparing periodic reports and presenting to customer stakeholders
• Analysis of system performance and facilitating improvement recommendations
• Reducing costs and streamlining process without impacting client experience

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Health Insurance