Service Delivery Manager

Optimiza is seeking a Service Delivery Manager to oversee the delivery of IT services to our clients. The role involves managing the end-to-end service delivery process, developing strategies for customer satisfaction and operational efficiency, and leading service delivery teams.

Requirements

• Bachelor’s degree in Business Administration, Information Technology, or a related field; master’s degree preferred
• 7+ years of experience in service delivery management, preferably in the IT or technology sector
• Strong knowledge of IT service management frameworks (e.g., ITIL) and practices
• Proven track record of managing large, complex client accounts and delivering results
• Excellent communication, negotiation, and interpersonal skills
• Strong leadership capabilities, with the ability to motivate and guide teams toward achieving goals
• Experience in developing and managing budgets in a service delivery context
• Relevant certifications in service management (e.g., ITIL Certification) are highly desirable

Benefits

• Class A Health Insurance