As a Delivery Manager, you will lead and manage service and change delivery for an account, a group of accounts, or a significant area of service within one of our larger accounts. You will lead a team, both directly and through matrix management, and operate an effective governance model to ensure service delivery meets customer and organizational expectations.
Requirements
- Lead and manage the delivery of run and change services to deliver what we’ve promised our customer and our own organization.
- Objectively manage performance of our internal and partner delivery teams.
- Continually improve both the efficiency & effectiveness of delivery processes and services, adding value that is relevant to the customer throughout the contract lifecycle.
- Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks
- Support Group Services in the development, negotiation and agreement of contract changes within the Customer account
- Manage the finances of your account or assigned services to ensure accurate forecasting and cost management to achieve or exceed financial baselines.
- Work with the Service Director/Lead and account team to define and support the engagement strategy with the customer and other stakeholders
- Be able to demonstrate understanding of our performance, what it means to our customer’s business, and what we’re doing to improve.
Benefits
- Competitive compensation plan
- Long-term career opportunities
- Attractive mix of benefit plans