IT Service Delivery Manager

As a Delivery Manager, you will lead and manage service and change delivery for an account, a group of accounts, or a significant area of service within one of our larger accounts. You will lead a team, both directly and through matrix management, and operate an effective governance model to ensure service delivery meets customer and organizational expectations.

Requirements

• Lead and manage the delivery of run and change services to deliver what we’ve promised our customer and our own organization.
• Objectively manage performance of our internal and partner delivery teams.
• Continually improve both the efficiency & effectiveness of delivery processes and services, adding value that is relevant to the customer throughout the contract lifecycle.
• Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks
• Support Group Services in the development, negotiation and agreement of contract changes within the Customer account
• Manage the finances of your account or assigned services to ensure accurate forecasting and cost management to achieve or exceed financial baselines.
• Work with the Service Director/Lead and account team to define and support the engagement strategy with the customer and other stakeholders
• Be able to demonstrate understanding of our performance, what it means to our customer’s business, and what we’re doing to improve.

Benefits

• Competitive compensation plan
• Long-term career opportunities
• Attractive mix of benefit plans