Service Delivery Manager - Greater Los Angeles

The Service Delivery Manager is responsible for upholding Motorola Solutions' Maintenance Agreements, managing day-to-day activities, and cultivating strong relationships with customers and local service partners. The role involves diagnosing system failures, performing installations and removals, and ensuring high customer satisfaction.

Requirements

• Associate's or Bachelor's degree, professional and technical certifications, or military training preferred
• Must be self-motivated, a quick learner, and an effective team member with excellent communication skills
• Hands-on experience with Motorola P25 7.X systems, networking, and RF systems is essential
• Familiarity with Motorola’s Technology Roadmaps and their potential impact on future customer needs
• Strong knowledge of Motorola subscribers, devices, programming, CPS, Radio Manager, Provisioning Manager, and related applications
• Technical Certifications: Appropriate technical certifications for the role must be achieved within six months of hire
• Training and experience in configuring, testing, and optimizing current Motorola two-way radio and subscriber equipment
• Must be available 24/7/365 and willing to work weekends, holidays, and varying schedules sometimes required
• Travel: Estimated travel is 25-50%
• Must possess and maintain a valid driver’s license and driving record
• Must be able to pass a background check and obtain background clearance as required by assigned customers

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave