Technical Support Specialist

We are looking for a Technical Support Specialist to join our team, providing exceptional technical assistance to global customers via phone, email, live chat, and remote sessions.

Requirements

• Provide exceptional technical assistance to global customers via phone, email, live chat, and remote sessions.
• Prioritise tasks effectively to manage incoming requests and existing cases, with the flexibility to provide after-hours or weekend support if required.
• Diagnose and resolve complex software and hardware issues across cloud platforms, CCTV, and access control systems by troubleshooting network and data problems, and utilising diagnostic tools to export and analyze log files and identify root causes.
• Actively contribute to a Knowledge Centered Service (KCS) environment by creating and updating knowledge base articles to assist the wider team and customers.
• Maintain product expertise by continuously learning new skills, technologies, and a strong understanding of Motorola Solutions' cloud software, products, mobile applications, servers, and networks, keeping up with our pace of innovation.

Benefits

• Retirement Plan
• 401k Matching
• Generous Paid Time Off