Customer Support Center Specialist I
Movement MortgageSouth Carolina, United States • United States
Posted May 25, 2026
Full Time
About the Company
Movement Mortgage is a mortgage company that gives 40%-50% of its profits to making an impact in its communities.
Job Description
Movement Mortgage is hiring a Customer Support Center Specialist I to manage customer relationships, provide solutions to customer inquiries, and maintain a positive and fun work environment.
Requirements
- Actively and patiently listen to customer questions and needs
- Provide solutions to customer in a clear, positive manner
- Properly document each customer interaction in the MSP Mortgage Servicing System
- Responsible for prompt and accurate response to customer's mortgage servicing questions and concerns
- Maintain confidentiality of customer’s nonpublic information
- Effectively communicate with team leads and managers to ensure Movement is providing excellence customer service
- Maintain a strong understanding of the loan process and ability to speak with customers regarding their mortgage loan information
- Provide written and verbal responses to customer inquiries as needed
- Efficiently navigate Movement systems
Benefits
- Medical, Dental, Vision, Life, Disability, Critical Care, Hospitalization, HSA, FSA, DCFSA and QTE
- 401(k) and Roth
- 16 days front loaded Paid Time Off
- 11.5 paid holidays per year
- Employee assistance program
- Excellent career growth opportunity
- Fun, team-focused working environment
- Employee driven community outreach program
