Customer Success Representative | WV School Choice Program

Mpathic is seeking Customer Success Representatives to provide expert program and technical support to parents, schools and vendors in a cloud-based Contact Center.

Requirements

• Experience with school choice or ESA programs preferred, but not required.
• Strong interpersonal skills, ability to work autonomously and on a team.
• Excellent verbal and written communication and customer service skills by actively listening to customers, understanding their needs, and addressing their inquiries or concerns effectively.
• College degree preferred, High School diploma or equivalent required.
• Outstanding interpersonal, time-management, and documentation skills.
• Professional work attitude and a willingness to learn and continuously improve.
• Aptitude for problem-solving based on established processes and procedures.
• Meticulous habits in logging interactions via established business processes and tools.
• Ability to learn and become facile with program guidelines and software tools.