Onsite Service Specialist II - Duncan, SC
MSC Industrial SupplyGreenville, South Carolina, United States
Posted March 31, 2026
56840 - 81200 USD
Full Time
About the Company
MSC is a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services.
Job Description
The Onsite Solutions Specialist II is a critical role at MSC, responsible for providing excellent customer service, managing MSC ControlPoint Solutions, and determining optimal sourcing strategies for key customer projects. The associate will work closely with customers, vendors, and the account team to maximize customer satisfaction and revenue generation.
Requirements
- Excellent Customer Service skills
- Ability to manage MSC ControlPoint Solutions
- Determine optimal sourcing strategy for key customer projects
- Collaborate with the account team to maximize customer satisfaction
- Resolve on-site customer product and service issues
- Communicate customer concerns to management
- Work closely with vendors to locate sources for product, produce quotes, expedite orders, and arrange product training
Benefits
- Dynamic healthcare plans
- Generous 401K and stock purchasing programs
- Tuition reimbursement opportunities
- Paid time away for holidays, vacations, and illness
- Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able
- Equal Employment Opportunity
