On-Site Support Specialist II

Customer Service Representative II ensures customer expectations are accurately determined and are fully met, working more than 50% of the time at the customer location.

Requirements

• Responds to customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders.
• May handle customer returns.
• May support specific customer(s).
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.

Benefits

• Healthcare coverage
• 401(k)
• Tuition reimbursement
• Vacation pay
• Sick pay
• Holiday pay