IT Services Specialist

Mueller Water Products, Inc. is seeking an IT Services Specialist to provide technical support to the company's user community, including executive staff and the C-Suite team. The successful candidate will be responsible for diagnosing and resolving technical issues, installing and configuring hardware and software, and facilitating the onboarding of new hires.

Requirements

• Bachelor's degree in computer science, Information Technology, or a related field, or equivalent experience
• 3+ years of experience in an IT support role, with a proven track record of resolving a wide range of technical issues
• Experience providing IT support to executive teams, with excellent communication skills and discretion
• Strong knowledge of hardware, software, and network systems, with experience in IT Asset Management
• Familiarity with service desk operating procedures and IT service management (ITSM) best practices
• Ability to work independently and manage multiple tasks and projects in a fast-paced environment
• Strong interpersonal skills and the ability to work effectively with all levels of staff and management
• Certifications in relevant IT technologies (e.g., CompTIA A+, Network+, ITIL) are preferred

Benefits

• Medical, dental, and vision insurance
• 401k plan with 5% Company match
• Employee Stock Purchase Plan (ESPP)
• Short-term and long-term disability benefits
• Vacation
• 100% paid parental leave
• Tuition reimbursement program
• Student debt retirement matching
• Well-being program
• Employee Assistance Program (EAP)
• Company-provided life insurance
• Supplemental insurance at group rates