Technical Support Manager
MULTIVAC GroupKansas City, Missouri, United States
Posted March 11, 2026
Full Time
About the Company
MULTIVAC Group is a global leader in packaging and processing technology, offering comprehensive solutions for food, medical, pharmaceutical, and industrial products. With over 60 years of expertise, the company provides innovative machines, automation systems, and custom solutions tailored to customer needs, ensuring efficient and sustainable production processes. MULTIVAC's strong brand reputation, commitment to quality, and extensive global presence make it a trusted partner for businesses worldwide.
Job Description
Supervises a team of technical support representatives and provides remote technical assistance to internal and external customers. Develops and manages call center assignments, provides training and mentorship, and tracks key performance indicators. Requires a Bachelor's degree in a technical discipline and 5 years of experience in a technical support role.
Requirements
- Bachelor's degree in a technical discipline
- 5 years' experience in a technical support role
- Strong mechanical, electrical, and controls knowledge
- Strong troubleshooting knowledge, skills, and abilities
- Ability to understand technical drawings and specifications
- Packaging industry experience is a plus
Benefits
- 401k Matching
- Retirement Plan
- Generous Paid Time Off
- Four Day Work Week