SaaS Technical Support Specialist Tier II
myHR Partner, Inc.Austin, Texas, United States
Posted January 22, 2026
Full Time
About the Company
Quik! is a forms automation company that aims to make paperwork the easiest part of every transaction.
Job Description
Quik! is looking for a Technical Support Specialist II in Austin, TX to deliver high-quality, Tier II technical support for our App and API products. The role involves troubleshooting API, integration, and technical issues, communicating with customers and internal teams, and leveraging AI to scale support and improve consistency.
Requirements
- Strong technical communication skills
- Excellent time management skills
- Ability to work independently and manage multiple priorities
- Experience in technical SaaS support or service roles
- Strong API troubleshooting skills and experience with Postman
- Clear, professional communication skills (written and verbal)
- Highly organized and comfortable managing multiple priorities independently
Benefits
- Paid time off
- 401k matching
- Retirement plan
- Visa sponsorship
- Four-day work week
- Generous parental leave
- Tuition reimbursement
- Relocation assistance
