Technical Support Specialist (m/f/d)

The Technical Support Specialist role is a great fit for you if you enjoy written and verbal communication, approach customer inquiries with a solution-oriented mindset, and have strong IT knowledge. In this role, you will be the first point of contact for our existing customers in support and will help ensure the smooth operation of our solutions.

Requirements

• Completed IT education (apprenticeship / HTL / university of applied sciences or university)
• At least 3 years of experience in a similar role
• Experience in client administration, standard applications (Windows Server, Internet Information Services, etc.), and a solid foundation in networking (administration, VPN connections, etc.)
• Excellent Microsoft SQL knowledge and a strong understanding of SQL database processes
• Experience with mobile applications
• Very good German skills, both written and spoken (at least C1 level)
• Basic English skills are desirable

Benefits

• Flexible working hours of 38.5 hours (full-time) with an attractive remuneration model (classification according to the collective agreement in the ST1 family of activities with willingness to overpay depending on qualifications and experience)
• Well-organized onboarding process and a mentor
• Further development opportunities within the team or in the international organization
• Trusting environment with flat hierarchies, short decision-making processes and many creative possibilities
• Competitive corporate benefits
• Modern office space and the possibility of mobile working (up to 45% of the weekly working time)
• In addition to everyday professional life, private exchange is also very important to us, for example at lunch together in the office or at regular after-work events