Head of Customer Success and Support

Flare is a leading provider of advanced benefits and onboarding solutions, seeking a Head of Customer Success and Support to drive customer retention, revenue growth, and product penetration.

Requirements

• Extensive experience leading and/or establishing a Customer Success function in a B2B SaaS start-up or scale-up
• Proven ability to build and develop high-performing teams
• Highly developed stakeholder management skills
• Strong analytical and systems-thinking capability
• Excellent communication skills
• Familiarity with modern sales, customer success, and support enablement technologies

Benefits

• Flexible, hybrid workplace
• Home office setup financial help
• Corporate discounts and vouchers
• Sonder wellbeing partnership
• In-house training and programs
• LinkedIn Learning
• Conference and study assistance
• Various leave options
• Parental leave
• Domestic violence leave
• Transgender leave
• Community leave
• Study leave