Head of Customer Success and Support

We're looking for a Head of Customer Success and Support to lead our customer success and support programs, drive customer retention and growth, and develop a customer success playbook. The ideal candidate has extensive experience in customer success, a strong track record of retention and expansion, and excellent stakeholder management skills. The role is based in Sydney, Australia, and is a permanent position with a hybrid work arrangement.

Requirements

• Extensive experience leading and/or establishing a Customer Success function
• Proven ability to build and develop high-performing teams
• Strong analytical and systems-thinking capability
• Excellent communication skills
• Familiarity with modern sales, customer success, and support enablement technologies

Benefits

• Flexible, hybrid workplace
• Financial help for home office setup
• Corporate discounts and vouchers
• Partnership with Sonder for wellbeing support
• In-house training and programs
• LinkedIn Learning
• Conferences and study assistance
• Variety of leave options
• Additional four weeks of purchased leave
• Generous parental leave
• Domestic violence leave
• Transgender leave
• Community leave
• Study leave