Senior IT Support Specialist (Remote - Hybrid)

MySigrid is looking to hire a Senior IT Support Specialist to join a cross-functional team in developing scalable software solutions. The role involves technical support, troubleshooting, infrastructure management, and process improvements.

Requirements

• Bachelor's Degree in Information Technology, Computer Science, or a related field
• Minimum 3–5 years of experience in IT support or a similar technical role, with at least 1 year in a senior or lead capacity
• Proven expertise supporting Windows and macOS environments in an enterprise setting
• Advanced knowledge of IT troubleshooting methodologies for hardware, software, and network issues
• Proficiency with Microsoft 365 suite (Teams, OneDrive, OneNote, SharePoint) and Microsoft Admin Center
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls)
• Hands-on experience with cloud platforms such as Google Cloud Platform (GCP) or Microsoft Azure

Benefits

• Competitive salary package
• Paid time off
• HMO Package for the employee and two codependents
• Reimbursable internet charges
• Comprehensive training and continuous learning advantages
• Opportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes
• High importance to work-life balance with the opportunity to work from home part of the week
• Opportunity to venture into other areas of the business as you continue to contribute to the growth of the company
• Be part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues
• Work in a corporate culture that encourages collaboration, with an emphasis on core values: Integrity, Passion, Teamwork & Respect, Pro-activeness, Accountability, and Determination