Customer Support Specialist
NagwaCairo, Cairo, Egypt
Posted March 2, 2026
Full Time
About the Company
Nagwa is an educational technology startup offering online digital services for students, teachers, and parents worldwide. With a mission to educate the globe, Nagwa provides high-quality e-learning materials across various languages. The company aims to lead in digital education by innovating at the intersection of education, technology, and design.
Job Description
We are looking to hire a Customer Support Specialist to join us in our mission to educate the world. The successful candidate will be responsible for providing essential support to customers throughout their online journey.
Requirements
- Serve as the primary point of contact for customers seeking support, guidance, and assistance throughout their online learning experience
- Address and resolve customers' concerns promptly, fostering a positive and supportive online learning environment
- Respond to and resolve customers’ queries accurately and in a timely manner, via calls, emails, or chat, ensuring that all interactions are within the agreed Service Level Agreement (SLA)
- Enhance customer satisfaction by assisting with problem solving and providing effective solutions for customers
- Perform duties in accordance with established practices, procedures, and standards, ensuring efficiency, with minimal supervision
- Identify customer needs and help them utilize specific features
- Monitor customer complaints on social media platforms and reach out to provide assistance
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k)
- Life insurance
