IT Support Analyst
NANOSOFT CONSULTING TALENT PAGERaleigh, North Carolina, United States
Posted January 6, 2026
Full Time
About the Company
Nanosoft Consulting is a boutique consulting firm that specializes in talent acquisition, workforce optimization, and digital transformation solutions for mid-sized enterprises. Leveraging data-driven analytics and AI-powered talent platforms, the firm delivers customized recruitment strategies that help clients build high‑performing teams and stay ahead of industry skill demands. Nanosoft’s distinctive approach combines deep domain expertise with a collaborative culture that values innovation, integrity, and measurable impact. The firm’s mission is to empower organizations to attract, develop, and retain top talent while driving sustainable growth.
Job Description
IT Support Analyst provides advanced technical support via phone, email, and tickets, working under general supervision of the Service Desk management team. Requires excellent customer service skills, advanced troubleshooting skills, and experience with ServiceNow.
Requirements
- Excellent customer service skills
- Enhanced computer literacy
- Understanding of call center environment and Service Desk role
- Experience with ServiceNow
- HDI Support Center Analyst, ITILv3 Foundation A+ certification
- Effective communication skills (verbal and written)
- Advanced troubleshooting and problem solving skills
- Ability to organize and follow complex technical procedures
- Capable of analyzing and resolving routine problems
- Working knowledge of technology principles and terminology
- Demonstrated sense of ownership, reliability, and urgency
- Ability to establish proactive relationships with customers
