User Support Analyst II (on-site)
NANOSOFT CONSULTING TALENT PAGERaleigh, North Carolina, United States
Posted January 6, 2026
Contract / Temporary
About the Company
Nanosoft Consulting is a boutique consulting firm that specializes in talent acquisition, workforce optimization, and digital transformation solutions for mid-sized enterprises. Leveraging data-driven analytics and AI-powered talent platforms, the firm delivers customized recruitment strategies that help clients build high‑performing teams and stay ahead of industry skill demands. Nanosoft’s distinctive approach combines deep domain expertise with a collaborative culture that values innovation, integrity, and measurable impact. The firm’s mission is to empower organizations to attract, develop, and retain top talent while driving sustainable growth.
Job Description
User Support Analyst II provides technical expertise in touch-maintenance, setup, and troubleshooting of desktops, networking, and Windows/Office 365. Demonstrates expertise in conveying technical concepts and identifying improvements to project standards.
Requirements
- Resolve routine and non-routine hardware, standard software, local applications problems
- Adhere to state security standards to protect PCs and network environment
- Image devices in accordance with DEQ and DIT policies
- Provide accurate information to users on IT products and services
- Assist with day-to-day IT operations including administrative procedures, asset management and inventory controls
- Communicate with other technical resources
- Work on-site with customers
