Account Management - NH Account Executive

Join AirStrip as an Account Manager and foster relationships with clients, advance utilization and operational efficiency of AirStrip systems, and coordinate resources to promote clinical transformation.

Requirements

• Own and foster client relationship
• Prevent churn of current accounts and improve client retention
• Upsell additional functionality and expansion of current functionality at existing client sites
• Expand AirStrip within the health system of existing clients
• Upgrade all Legacy clients to AirStrip ONE
• Lead new installs of AirStrip ONE supporting Project Management to include assist in setting priorities, understand the business application, and coordinate technical install meetings of all new AirStrip installations.
• Perform overall account management and act as an escalation point for AirStrip and the Client
• Interact with Sales Department (internal and partner companies) and third-party system vendors
• Provide pre-sale support through leveraging transformation team members and another team within AirStrip
• Manage installed customer base for customer satisfaction and receive customer feedback and enhancement requests. Sustain a commitment to excellent customer service and ensure clients realize the full potential of the technology as evidenced by utilization and feedback
• Support trade shows and company meetings as needed
• Manage small projects with support of PMO
• Demonstrate strong communication and human relationship skills
• Manage process and resources with excellent organizational skill
• Identify issues and concerns and communicate them to leadership. Develop options and recommendations to quickly resolve operational problems and questions and minimize impact on end-user productivity and overall impact to organization.

Benefits

• Paid Time Off (hourly) / Flex Time Off (salaried) programs for Full Time employees
• Growth and Development opportunities
• 401(k), including a 3% company match
• Paid Holidays
• Paid Parental Leave, including a flexible return-to-work program
• Employee Assistance Program
• Discounts on popular cell phone plan providers
• Life & Disability Insurance