Service Desk Engineer
NarraSoftPasig, Philippines
Posted September 22, 2025
Full Time
About the Company
NarraSoft is a Cary, North Carolina‑based digital services firm that delivers end‑to‑end software development, quality assurance, testing, application management, and project management solutions. Leveraging a team of seasoned executives from Accenture, CSC, and Siemens, the company brings Fortune 500‑grade expertise to clients across web, mobile, game, and e‑learning platforms, as well as Unity and 3D/2D digital art and animation. NarraSoft differentiates itself through a blend of global talent, agile delivery, and innovative practices that consistently drive material cost reductions for its clients. The firm’s award‑winning reputation and focus on delivering high‑quality, cost‑effective solutions make it an attractive partner—and employer—for professionals seeking impact in a dynamic technology environment.
Job Description
We're searching for Service Desk Engineers who thrive on solving problems and supporting clients worldwide. If you're passionate about technology, problem-solving, and providing exceptional support, we'd love to connect with you.
Requirements
- Providing remote and onsite technical support for clients, including hardware, software, and mobile applications
- Supporting cloud platforms such as Microsoft 365, AWS, and Azure
- Troubleshooting issues with MacOS, Windows OS, and on-premise or cloud infrastructure
- Responding to and resolving tickets within documented SLAs using ticketing systems
- Escalating complex issues to network and systems engineering teams and collaborating on solutions
- Assisting with scripting, automation, and QA testing for development projects
- Monitoring systems and responding to alerts in a timely manner
- Preparing and reviewing technical documentation, audits, and cybersecurity reports
- Strong understanding of networking technologies and IT support best practices
- Excellent communication skills and ability to manage client relationships professionally
- Proactive, innovative mindset with interest in IT, cloud, cybersecurity, and automation
