Community Operations Associate

Community Operations Associate role at Nas.com involves managing daily operations of online communities, moderating conversations, sending updates, and escalating issues. The ideal candidate is highly organized, detail-oriented, and enjoys interacting with people online.

Requirements

• Moderate community conversations and maintain a positive environment
• Send daily messages, updates, reminders, and engagement prompts
• Respond to member questions and escalate issues when needed
• Remove spam, enforce community guidelines, and handle conflicts professionally
• Keep communities active, organized, and engaging
• Track engagement and identify ways to improve member participation
• Coordinate with internal teams to communicate announcements and updates
• Help execute community campaigns, launches, and events
• Ensure no important member messages or operational tasks fall through the cracks

Benefits

• Opportunity to shape communities that reach people around the world
• Fast-paced and dynamic work environment
• Chance to work with a talented team that loves building on the internet