Customer Success Engineer, UK (remote)
NashUnited Kingdom
Posted December 9, 2025
Full Time
About the Company
Nash is building the logistics infrastructure for the internet, providing top of the market modules for each step of the customer journey and leveraging the network effects from having more information.
Job Description
We’re hiring a Customer Success Engineer to support and expand some of our most strategic enterprise customers. This role is deeply technical and hands-on — you will serve as the engineering-adjacent partner responsible for ensuring customers successfully integrate with and scale on Nash’s platform.
Requirements
- Serve as the technical owner for enterprise customer accounts — accountable for integration success, system performance, and technical adoption.
- Work closely with customer engineers and product teams to design, implement, and scale solutions on Nash’s platform.
- Troubleshoot API issues, workflow failures, data mismatches, and other system-level challenges across customer and Nash environments.
- Analyze operational and technical KPIs to identify root causes, improve performance, and reduce defects.
- Support account growth by ensuring customers successfully deploy new capabilities and expand usage over time.
Benefits
- Competitive compensation
- Flexible paid time off
- Health, dental, and vision insurance