Customer Service Representative

Deliver a best-in-class customer-centric experience with every customer interaction, provide quotes, process orders, and answer customer questions with accuracy in a timely manner.

Requirements

• Deliver a best-in-class, customer-centric experience with every customer interaction across every channel.
• Communicate clearly and professionally in both verbal and written formats.
• Maintain ownership of all assigned cases through full resolution, ensuring a one-touch experience whenever possible.
• Accurately process quotes, orders, general inquiries, and other requests using ERP and CRM systems.
• Follow all established workflows and work instructions to ensure consistency and compliance.
• Meet or exceed Customer Experience performance metrics, including SLA compliance, response time, quality, and order accuracy.
• Partner with internal teams to resolve customer inquiries and deliver seamless service.
• Demonstrate a command of product and industry knowledge when assisting with questions, providing guidance and choices to our customers.
• Up-sell and cross-sell products, offering alternatives to customers when appropriate.

Benefits

• Paid time off
• 401k matching
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance