Assistant General Manager

Pet Resorts is looking for a talented Assistant General Manager to join our team in Addison, Texas! The Resort Manager reports to the General Manager and together they provide a smooth and profitable operation by driving revenue and managing costs. The Resort Manager must maintain an exceptional level of customer service by developing strong Shift Leads and Team Members while leading and creating a resort culture based on the NVA Leadership Competencies, high quality guest/pet care, and exceptional customer service for our internal and external customers.

Requirements

• Understands and communicates the companies' mission, values, and objectives.
• Assists the GM in providing the direction, leadership and communication for all aspects of the site including Financial Management, Customer Service, Pet Care and Team Management.
• Develops and implements a comprehensive sales strategy, including proactive lead management and conversion tactics, aligned with resort and company objectives.
• Communicates concerns and needs first to the General Manager, but then to the Market Leader and/or the Regional Leader as needed.
• Responsible for maintaining operational excellence within their resort.
• Other duties as assigned.

Benefits

• Comprehensive benefits program including Medical, Dental, Vision, a 401K with employer match
• Health Savings Accounts (HSA), Flexible Spending Accounts (FSA)
• Short Term Disability, Long Term Disability, Hospital Indemnity, Accident Plan, and a Critical Illness Plan