Specialist, Technology Services Practitioner (ServiceNow ITSM)

Nationwide's Technology team is seeking a Specialist, Technology Services Practitioner to support and maintain applications and infrastructure across all environments. The successful candidate will work a hybrid schedule and collaborate with individuals across multiple professional roles and teams to execute tasks and contribute recommendations based on operational observations, production and test performance/environments and end user needs/requirements.

Requirements

• General understanding of IT Service Management processes and best practices (Event, Incident, Problem, Change, Configuration Management, etc.)
• Ability to conduct requirements gathering and thorough vetting of goal state solutions
• Challenges the status quo and has a continuous improvement passion
• Action oriented – self starter
• Prioritize tasks and requests based on urgency and value driven outcomes
• Technical Acumen in several Technology Domains
• Ability to work on complex issues in a team setting
• Focused on improving development turnaround times
• Proven decision-making, troubleshooting, and problem-solving skills
• Responsive, Reliable, and Dependable delivering on commitments
• Quality and delivery/execution focus (plan, design, create, test, review, etc.)

Benefits

• Medical/dental/vision
• Life insurance
• Short and long term disability coverage
• Paid time off
• Nine paid holidays
• 8 hours of Lifetime paid time off
• 8 hours of Unity Day paid time off
• 401(k) with company match
• Company-paid pension plan
• Business casual attire