Service Delivery Specialist - Technology IT

Signant Health is a global evidence generation company that supports clinical trials with smart technology, scientific expertise, and hands-on operational support. The company is looking for a Service Delivery Specialist - Technology IT to provide onsite technical support and create a friction-free workplace technology experience.

Requirements

• Deliver exceptional onsite technical support to employees at the office
• Deploy, configure, secure, and maintain end-user devices
• Use AI-enabled support tools and automation platforms
• Monitor incident queues and prioritize effectively
• Support collaboration platforms
• Create and maintain user-friendly KB articles and self-service content
• Participate in technology rollout projects
• Identify opportunities for automation and process improvement

Benefits

• Collaborative, global environment
• Opportunities to grow your career and work alongside experts
• Meaningful innovation and impact on clinical research and digital health