Senior Product Support Engineer
Nautilus BiotechnologySan Carlos, California, United States
Posted February 24, 2026
Full Time
About the Company
Nautilus Biotechnology, listed on Nasdaq as NAUT, is a diverse team of experts specializing in protein chemistry, chip design, molecular biology, data science, and more. The company aims to revolutionize proteomics by accelerating therapeutic development, improving medical diagnostics, and enabling personalized and predictive medicine. With its interdisciplinary approach, Nautilus seeks to solve complex challenges that others have not addressed.
Job Description
We are hiring for a Product Support Engineer to join our growing team. The Product Support Engineer is responsible for installing, supporting, and improving complex biotech instrumentation onsite and in customer environments.
Requirements
- Bachelor’s degree in engineering, Biotechnology, or related technical field
- 4-8 years of experience supporting complex instruments or capital equipment
- Experience in biotech, life science devices, medical devices, or analytical instrumentation strongly preferred
- Strong hands-on troubleshooting of electromechanical and fluids systems
- Comprehensive knowledge of optical imaging systems, with particular strengths in fluorescent imaging
- Experience with fluidics, pneumatics, sensors, valves, optics, or robotics preferred
- Comfortable working with PC & Linux based systems, firmware, and software diagnostics
- Ability to read & create schematics, drawings, and technical documentation
- Excellent problem-solving and root cause analysis skills
- Strong written and verbal communication
- Comfortable working independently in customer environments
- Able to manage multiple priorities in a fast-paced and evolving organization
- Flexibility to travel up to 50%
