Head of Travel Advisory and Community, UK

We are seeking an influential and enterprise-savvy Head of Travel Advisory and Community to strengthen Navan's customer advocacy and travel consultancy efforts at the highest level. This individual will serve as the connective tissue between our customers, product, sales, and brand—crafting a best-in-class enterprise practice that drives strategic deal-making, brand evangelism, and long-term customer growth.

Requirements

• 10+ years of travel, enterprise sales, or customer advisory experience—ideally in SaaS, travel management, or enterprise services.
• Executive-level communication and presence, with the ability to earn trust and influence across travel programme leaders in Fortune 500 organizations, CAC 40 and/or FTSE 100.
• Deep knowledge of the travel ecosystem, including modern distribution (e.g., NDC), policy design, global travel programmes, and implementation at scale.
• A strategic operator who can translate insight into scalable programs and repeatable outcomes.
• Strong collaboration and leadership skills—comfortable working cross-functionally with executives, sales leaders, and product teams.
• Experience shaping and influencing go-to-market strategies in complex, multi-stakeholder environments.
• A passion for customer advocacy, with a track record of building strong customer communities and executive relationships.