Customer Experience Manager, Mid Market

At NAVEX, we're transforming the world—making it safer, more ethical, and ensuring every voice is heard. As a Mid-Market Customer Experience Manager, you will deliver highly personalised and strategic experience for our most important Mid-market customers.

Requirements

• 5+ years in Customer Success, Customer Experience, Account Management, or SaaS post-sales leadership
• Proven ability to improve retention, expansion, and global CX performance
• Expertise in data-driven CX, customer health, and lifecycle analytics
• Strong executive communication and cross-functional influence skills
• Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through
• AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes

Benefits

• Meaningful Purpose
• High-Performance Environment
• Candid, Supportive Culture
• Growth That Matters
• Rewards for Results