Customer Experience Manager

SURI is seeking a Customer Experience Manager to lead the customer experience function and champion customer insights across the business. The ideal candidate will have 4-6 years of experience in customer experience, with a proven ability to lead independently and drive meaningful CX projects. The role involves managing CX projects, leading customer-facing comms, and collaborating with cross-functional teams to improve customer experience.

Requirements

• 4-6 years in a customer experience role
• Proven ability to lead a function independently
• Excellent written communication skills
• Experience with customer support platforms
• Analytical mindset with CX metrics

Benefits

• 25 days annual leave
• Flexible working hours
• Hybrid working - up to 2 days working from home each week
• Bupa Healthcare and Dental Packages
• Income Protection and Life Assurance
• 1 Charity Day per year
• Central London offices
• 4x ‘Work from Anywhere’ weeks
• Employee Assistance Programme
• Monthly social events
• 5x free toothbrushes every year
• £1000 personal development budget each year
• Summer Fridays
• Fresh fruit and snack orders every week
• Cycle to Work scheme
• Electric Bike Cycle to Work scheme
• Regular product swaps with other fantastic companies