Customer Experience Manager
Universal Business TeamWales, United Kingdom
Posted May 14, 2026
40000 - 45000 GBP
Full Time
About the Company
Long-established, family-run business with an excellent reputation for quality, service, and craftsmanship within the flooring industry
Job Description
Our client is a long-established, family-run business with an excellent reputation for quality, service, and craftsmanship within the flooring industry, based in Caerphilly. The business has grown into a leading supplier of premium flooring solutions across the UK, supplying both retailers and builders’ merchants nationwide.
Requirements
- Proactive Inbound call management
- Order management process
- Triage post sales issues
- Proactive Outbound call management
- Opportunity management
- Lead generation activities
- Consistent communication standards
- Data entry and CRM compliance
- Team leadership
- Process optimization
- CRM system usage
Benefits
- Private Healthcare
- 25 working days + bank holidays
