Customer Experience Manager

The Customer Experience Manager is responsible for leading and developing Tuckernuck's Customer Experience (CX) team to deliver a best-in-class, brand-right customer journey across all touchpoints.

Requirements

• Minimum 5+ years of experience in customer service or customer experience roles.
• Demonstrated experience managing people, driving performance, and delivering measurable results.
• Experience working with eCommerce and CX platforms, including Shopify, and Gladly.

Benefits

• Medical, dental, and vision coverage
• 401(k) with a company match
• Generous paid time off and holiday
• Paid new parent leave
• Day care coverage
• Generous employee discount
• Other great perks