Customer Experience Associate

We are looking for a Customer Experience Associate to join our team in Washington, D.C. The ideal candidate is a Tuckernuck brand enthusiast who aspires to build customer relationships and deliver above-and-beyond support. They will be responsible for providing customer service via phone, email, and live chat, solving problems, and optimizing customer experiences.

Requirements

• 1-2 years of relevant experience
• Passion for operations and logistics
• Exceptional writing and communication skills
• Empathy, energy, kindness, accountability, and adaptability
• Team player with willingness to support other departments
• Passion for the Tuckernuck brand
• Incredible organization skills
• Stellar problem-solving skills
• Proactive nature
• Ability to thrive in a fast-paced environment
• Eagerness to learn every single day
• Positive attitude
• Driven by an entrepreneurial spirit

Benefits

• Medical, dental, and vision coverage
• 401(k) with a company match
• Generous paid time off and holiday
• Paid new parent leave
• Day care coverage
• Generous employee discount